Help

How do I search the Community Service Directory (CSD)?
How do I provide feedback about the CSD?
How do I update an organisation's details?
How do I add an organisation to the CSD?
How do I remove an organisation from the CSD?
What do the service categories mean?

How do I search the Community Service Directory (CSD)?
To search the CSD, select 'Search' from the left-hand menu. In this page enter the terms you wish to find in the appropriate fields and click 'Submit' to search.

You can search for organisations using any of the following fields:

• Category – The type of service (see What do the service categories mean?)
• State – The state in which the organisation is based
• Postcode – The postcode area in which the organisation is either based or receives mail
• Surrounding areas – You may select services within a number of kilometres of the postcode area
• Organisation name – The name or partial name of the organisation
• Town/Suburb – the town or suburb in which the organisation is based
• Phone number – The phone number of the organisation

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How do I provide feedback about the CSD?
Select 'Feedback' from the left-hand menu and complete the feedback form.

When finished select 'Send Feedback' to send your feedback to CSA for review.

Note: The CSA does not regularly reply to feedback submitted through the CSD feedback form. The CSA will contact you if further information is required to address your feedback.

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How do I update an organisation’s details?
Use the search page to find the organisation you wish to update. On the page displaying the organisation's details, select the 'Update' button. This opens the update page at the 'Address' screen.

Make all necessary changes to the organisation's details and select 'Next' to view and edit the next screen.

Repeat this process until you reach the 'Other Details' screen. In this final screen, enter your contact name and phone number. This information may be used by CSA to contact you to confirm the changes.

Select the 'Finish' button to send the updated information to the CSA for final review.

Please note that the CSA reviews and must approve all updated information before it goes live in the CSD website to help ensure that changes are correct and have been provided by a legitimate representative of your organisation.

It may take up to five days before your organisation's updated details are visible within the CSD.

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How do I add an organisation to the CSD?
To add an organisation select 'Add organisation' from the left-hand menu. This opens a page where you can enter the details for an organisation.

Enter all necessary information for the organisation in the Address screen, then select 'Next' to view and edit the next screen.

Repeat this process until you reach the 'Other Details' screen. In this final screen, enter your contact name and phone number. This information may be used by CSA to contact you to confirm the changes.

Select the 'Finish' button to send the information to the CSA for final review.

Please note that the CSA reviews and must approve all new organisation information before it goes live in the CSD website to help ensure that it is correct and has been provided by a legitimate representative of your organisation.

It may take up to five days before your organisation's details are visible within the CSD.

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How do I remove an organisation from the CSD?

Find the organisation you want to delete via the search. On the page displaying the organisation's details, click the 'Delete' button. You will be asked to provide your contact name and phone number. This information may be used by CSA to contact you to confirm the changes.

Select the 'Finish' button to send the information to the CSA for final review.

Please note that the CSA reviews and must approve all deleted information before it is removed from the CSD website. This helps ensure changes are correct and have been provided by a legitimate representative of your organisation.

It may take up to five days before your organisation's details are removed from the CSD.

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What do the service categories mean?

Children and Teenagers	Any service aimed at helping children, including youth services and adolescent services. Also includes childcare.
Contact services	Listing of child handover points.
Counselling	Services providing general counselling, psychology, one-on-one therapy, grief counselling, anger counselling and similar support.
Family Relationship Centres	Offer information and advice to families at all stages of their life. The Centres offer individual, group and joint sessions to help separating families make workable arrangements for the care of their children, without having to go to court.
Family support	Services providing support to families including social workers, home visitations, drop-in services, community houses and Neighbourhood Centres.
Financial	Services providing financial and budgeting advice, including debt management, taxation and gambling.
Family violence	Services providing support to people experiencing violence within the family.
Housing	Services providing emergency accommodation, long and short term accommodation, rental assistance and similar support.
Health services	Family health, drug and alcohol services.
Legal	Services providing legal advice such as Community Legal Centres, Legal Aid Commissions and the Courts.
Indigenous support services	Services providing support services for Aboriginal and Torres Strait Islander families.
Mediation	Services providing mediation and conflict resolution.
Information and referral	Services not included in other categories – specifically those providing information or referral services, advocacy and dealing with Government agencies.
Men's support groups	Services and programs specifically for men including support and lobby groups (such as DADS).
Multicultural support services	Services providing support services for families from diverse linguistic and cultural backgrounds.
National/State help lines	National telephone support services.
Relationship and parenting	Training courses/workshops/seminars dealing with parenting skills, marriage/relationship education and repartnering programs.
Translation	Translation and interpreter services such as contact numbers for the hearing impaired.
Welfare and emergency	Services providing food, clothing and other welfare and emergency support.
Women's support groups	Services and programs specifically for women including support and lobby groups (i.e. Woman's Electoral Lobby).